PRICING & LICENSING
Flexible Options Built for Your Utility
Choose between a predictable annual subscription or own your software outright with a perpetual license. No hidden fees or forced long-term contracts.
Annual Subscription
$350/month
All-inclusive, predictable pricing with no upfront software license fees. Includes cloud hosting, continuous security updates, new features, and full technical support for both web and mobile apps
Perpetual License
Starts at $9,000One-time fee • Base license
Own your software outright with zero mandatory recurring fees. Includes full access to web and mobile apps, with pay-as-you-go technical support and optional cloud hosting with daily backups available at cost.
* Larger entities with high transaction volumes may require custom hosting tiers.
* Legacy data conversion (customers, meters, accounts, balances) is billed at an hourly rate.
What's included
Built for the Modern Water Utility
Everything you need to manage utility billing, payment processing, and customer accounts without the bloat or unnecessary complexity.
Tiered Water & Sewer Billing
Easily manage flat-rate or percentage-based sewer fees, configure custom services, and apply automated late fee and penalty calculations.
Offline Mobile Field App
Technicians can manage, track, and complete work orders entirely offline, including taking and attaching field photos on-site.
Custom Print & Email Statements
Design your utility bills exactly the way you want, with flexible layout options for both digital email distribution and print mailings.
Unlimited Users & Access Control
Add as many staff members and field technicians as you need with no per-user fees, and control access down to specific modules and administrative roles.
Custom Reports & One-Click CSV Export
Build tailored utility reports for your board or audit team, and export data from any table straight to CSV with a single click.
Account Wizard & Full Audit Logging
Onboard new customer accounts quickly with an intuitive wizard, and track every account change with built-in audit logging.
Integrations
Water-Works Connects With Your Existing Tools
Connect seamlessly with payment gateways, meter hardware, and accounting software without changing how your utility operates.
Online Payment Processors
Accept credit cards and e-checks with near real-time balance updates inside Water-Works. We integrate with any provider that allows it, including zero-cost options like PayGov.us and GovernmentWindow.com.
Metering & Consumption Sync
Import reading data effortlessly regardless of your hardware vendor. We support real-time API integrations as well as fully customizable export files to sync with any meter provider on the market.
Universal Accounting Sync
Keep your general ledger reconciled without duplicate data entry. Our custom file formats and export tools allow you to push billing revenue, receipts, and customer balances directly to QuickBooks or any municipal accounting software.
F.A.Q.
Frequently asked questions
What is the main difference between the Annual Subscription and Perpetual License?
The Annual Subscription includes software updates, secure cloud hosting with daily backups, and ongoing technical support in one predictable fee. The Perpetual License gives you permanent ownership of the software with no mandatory annual fees, making technical support and hosting available as optional add-ons.
How does legacy data migration work?
As long as you can generate export files or reports containing your current data, we can convert and migrate your records into Water-Works. Our team handles the setup process to ensure your customer accounts, meters, and balances transfer accurately.
Is staff training included?
Virtual onboarding and training for your go-live period and first billing cycle are included with the Annual Subscription. For Perpetual License holders or municipalities requesting on-site training, implementation support is available as a billable add-on service.
Are there any limits on users or devices?
No. Neither plan imposes per-user or per-device fees. You can add as many office clerks, utility managers, and field technicians as needed, with full role-based permissions to control access down to specific modules.